Description
Contributing to the Strategy and Management of the Digital Enabling Function
- Deploy the digital adoption and support policies, procedures and standards to govern and always guide proper digital adoption & support implementation
- Report solely to the “Digital Adoption & Support Region” / “Digital Adoption & Support Country Head”
- Push the digital transformation agenda and the implementation of the new digital support organization within the respective Office, PC and plant.
- Roll out specific digital EF policies, standards, methods, tools, manuals, and guidelines
- Participate in the deployment of ISO certifications requirement including the information security and business continuity management.
Digital Adoption & Support unit objectives and budget
- Contribute to the annual budget for the digital adoption & support unit as well as contribute to the annual budget of the project company and the plant in the respective site.
- Manage and monitor the financial performance against the approved budget.
Digital Adoption & Support unit Organization and Management
- Manage the digital adoption & support team within the site.
- Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.
- Prepare required technical reports on the performance of the digital adoption & support unit in the respective site.
- Contribute to the implementation of change initiatives, programs and projects
- Prepare RFPs, scope of work, and other documentation for digital projects in the respective site and participate in technical evaluation of hardware, network and software related products and services.
Adoption
- Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site
- Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site
- Deploy the architectures/platforms/apps in the respective site (operational and under construction) while complying with country legislation.
- Deploy, configure, maintain and monitor the network and data center hardware e.g., switches, routers, firewall, and servers to ensure proper functioning and timely upgradation/ repair.
- Manage all networks related software licenses while coordinating with vendors regarding renewals, upgrades, support and maintenance agreements, etc.
- Reporting operational status, perform backups and restores, etc., to ensure smooth operations of digital services in the site.
- Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.
- Create and maintain local digital hardware and software inventory database for Adoption and support in the site
- Manage the backup, disaster recovery and regular testing of digital adoption and support systems in the site
Support
§ Provide Corporate Offices, Project Companies & O&M operational first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions within the respective site.
§ Manage digital infrastructure and data center within the respective Office, PC and / or plant.
§ Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions in ACWA Power and NOMAC corporate offices applicable within the respective site.
§ Provide all technical support during the installation, configuration and roll out phase.
§ Upgrade, install and configure computer hardware, software, systems, networks, printers, etc to meet the objectives of adoption and support unit.
§ Troubleshoot system and network problems, diagnosing and solving hardware or software faults, document problems and resolutions and assessing impact of issues
§ Maintain availability, performance, integrity and security of digital systems within the site.
§ Check Security logs from (Servers firewalls, switches, routers, etc ), monitor network traffic, run virus scans and ensuring security patches are up to date to avoid security breaches.
§ Analyze incidents, resolve and/or escalate the issues received to ensure the proper resolution.
§ Mange user accounts, emails, assign rights and access to the digital system and services.
§ Provide the required awareness and trainings to the end user to ensure the proper use of digital systems and services.
Interaction with the I&C
- Collaborating as needed with the I&C “Digital Champion” at the plant level.
- Facilitate data availability for all critical IT/OT systems.
- Facilitate the control systems infrastructure support in coordination with digital operations and I&C.
5. COMMUNICATION & WORKING RELATIONSHIPS:
Internal:
Enabling Functions, Plant General Managers, EMOs, Adoption & Support teams.
External:
Vendors, Consultants, Contract staff etc.
Skills
- Hands-on experience in data centers and IT Networks
- Up-to-date knowledge of the latest IT and software trends
- Strong technical background in IT systems and support
- Excellent knowledge on cybersecurity
- Ability to quickly establish good working relationships with end users.
- Ability to prioritize the workload
- Ability to work well in a team
- Problem solving skills
- Excellent communication and time management Skills.
Willingness to travel when necessary
Education
IT / Computer science
