Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
The Global People Technology team is responsible for the strategy, support and operational maintenance of our network-wide Human Capital technologies. We support the business led people strategy by providing an optimised toolset to enable these critical and rapidly evolving processes. Our mission is to be curious trusted advisors who collaborate to deliver simple, personalised experiences for our people.
Basic Qualifications:
Minimum Degree Required: High School Diploma
Minimum Years of Experience: 4 year(s)
Preferred Fields of Study: Information Technology, Computer Systems Analysis, Management Information Systems
Preferred Knowledge/Skills:
Demonstrates strong abilities and/or a proven record of success working on Human Capital technology projects, preferably for a global network of professional services firms including:
Possessing expertise in and a passion for Skills Management and Recruiting technologies and business processes;
Understanding of product implementation and management experience with custom off the shelf (COTS) and SaaS applications;
Demonstrating experience with product roadmaps;
Displaying awareness of project management methodologies, tools and techniques;
Utilising a collaborative working style within and across teams at all levels, both internally and with vendors;
Exhibiting superior communication and stakeholder management skills with the ability to communicate verbally and in written formats;
Possessing influencing and negotiating skills;
Displaying global acumen, by having worked across cultures and backgrounds;
Managing time, workloads, and priorities in a proactive manner;
Providing relevant, accurate and up-to-date information to leadership;
Supporting alignment to established technology standards, practices and processes;
Willingness to dive in and be a team player;
Supporting continuous improvement efforts across the products and regions;
Supporting projects as required, from analysis through to implementation;
Assisting with troubleshooting/resolution of escalated product issues;
Supporting the development of Service Level Agreements (SLAs), dashboard reporting, usage statistics, administrator actions and other service-relevant data;
Identifying business issues and liaising with relevant business and IT leaders to maintain alignment;
Utilising and being aware of technical security operations and information security standards;
Supporting continuous service improvements for the customer and end user experiences;
Displaying customer focused background with commercial awareness and strategic thinking capability;
Providing high levels of customer service to IT users in a large organisation;
Possessing experience with stakeholder and vendor management and escalation liaison;
Collaborating with Operations Managers to craft communications for service outages and interruptions & technology changes to the business;
Drafting communications for enhancements;
Approving internal requests for changes (RFCs); and,
Reviewing and analysing regular application-related reports provided by Operations Manager to identify trending issues and to drive efficiencies.
