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At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
We are currently recruiting a motivating and experienced Assistant Boutique Manager to join our Highpoint Boutqiue in a fixed term contract.
YOUR PURPOSE
In line with the Fragrance & Beauty vision and mission, the Assistant Boutique Manager supports Boutique Manager in leading an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Assistant Boutique Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field, corporate and global functions. They are able to think 'outside the four walls' and take into account the entire client pathway, including the omni-channel context.
WHAT WILL YOU DO?
- Supervise the performance of the team, and guide towards achieving results and developing individual talents.
- Empower the team, give support and provide constant feedback on individual Beauty Advisors
- Partner with the Learning team, provide coaching and mentoring in client experience, sales techniques, service flows, product knowledge & expertise.
- Be committed to CRM KPIs and acts pro-actively to recruit, retain and grow client loyalty.
- Ensure all customer details and data are recorded and maintained properly under the destined company database via the company device. CRM data on each customer is kept up to date, in accordance to the policy on Collection and Protection of Company Data.
- Manage staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service.
WHAT ARE WE LOOKING FOR?
- Strong retail operational skills with at least two years’ experience in a management role, preferably within a similar luxury environment.
- Relationships focus with a Collaborative mindset and strong partnering and influencing skills.
- Coaching ability to develop and empower people: Listening and empathy, feedback and motivation, performance management, delegation.
- A focus on the delivery of a luxurious client experience and the ability to develop a strong loyal client network.
- A high degree of professionalism and maturity in all areas of business
- Strong Makeup application skills would be advantageous in this location
If you are ready for your next challenge, please APPLY NOW.
We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.
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