STUDENT FINANCIALS ADMINISTRATOR
OFFICE OF THE REGISTRAR
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NorQuesters are difference makers and we’re searching for someone dedicated to making a difference to join our Office of the Registrar team as a Student Financials Administrator. Do you have a passion for helping students get started on their educational journey? Are you known for your commitment to building and maintaining relationships? Are you patient, professional and committed to confidentiality? Do you have proven experience thinking analytically and managing a diverse and heavy workload? Would you like to work in an environment that supports you and encourages your professional growth? If so, consider this opportunity!
Reporting to the Team Lead Student Financial Aid, the Student Financials Administrator is responsible for helping students understand their financial obligations and payment of outstanding fees. They are expected to be able to analyze, understand, and explain the student financial account in detail; work with Student Aid to confirm loan eligibility and requirements; and work with students and internal departments to update funding arrangements.
HOW YOU'LL MAKE A DIFFERENCE
Ensure that active student accounts are accurate and up-to-date.- Help students manage tuition and fee payments.
- Use your broad understanding of NorQuest College programs, processes, policies, and services so as to be able to provide exceptional advice and referrals related to financial appeals.
- Support other teams in the Office of the Registrar by replying to inquiries and assisting with work projects, as required.
- Be on the lookout for process improvement opportunities.
- Use your exceptional interpersonal skills and ability to contribute to a positive team culture.
WHAT YOU BRING
A post-secondary diploma or degree in a relevant discipline. A combination of education and directly-related experience may be considered.- 1+ years' of related customer service experience, preferably in post-secondary education in a Registrar’s Office or accounts receivable role.
- Intermediate knowledge of Microsoft Office tools (Word, Excel, Outlook); comfortable with other computer applications
- Experience working in a student information system (preferably PeopleSoft) is an asset
WHAT MAKES YOU A DIFFERENCE MAKER?
As a difference maker you bring:
- Excellent communications and interpersonal skills.
- Inclusive and active listening - you are ready to engage every day with people and meet them where they’re at.
- Ability to effectively manage a large volume of work with a positive attitude, a high degree of accuracy, and attention to detail.
- Dependable and compassionate nature, and ready to show up each day for your teammates and for students.
SALARY: $43,988 - $57,175 reflective upon what you bring AKA your education and experience. This is a full-time permanent position with the Alberta Union of Provincial Employees and includes immediate access to our great benefits and pension program.
COMPETITION NUMBER: 2023-4061
CLOSING DATE: July 9, 2023 at 11:59 PM MDT
Apply to become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.
Psst: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.
Difference Makers. If we were to describe what NorQuest College is, we’d say these two words. We are so fundamentally driven in our mission to make a difference to our students, our community, and to our fellow NorQuesters, that it guides what we do, who we meet, and where we are headed.
- We empower NorQuesters. When it comes to working, it’s up to you to decide where (on campus or from another location) and how you work. NorQuesters are expected to embody our Qs—lead from where you are, be dependable, find ways forward—to name a few, but how you do that is your choice!
- We unlock potential. Whether its newcomers to Canada who want to improve their English, students who want to complete their academic upgrading, learners pursuing post-secondary education, or anyone who wishes to strengthen their skills through professional development, our passion to educate touches people of all levels and all backgrounds.
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We strengthen Alberta. From our graduates who hit the ground running, to our partnerships with government, industry, and business, to our commitment to communities, including a dedicated focus on Indigenous communities, we contribute to our province and make it stronger. We strive to be an employer of choice for First Nations, Métis and Inuit people in Canada by leading, supporting, and being an ally through our work toward decolonization, reconciliation, and Indigenization.
