Job Information
State of Tennessee Job Information
Opening Date/Time
Thur 06/22/2023 12:00AM Central Time
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Closing Date/Time
Wed 06/28/2023 11:59PM Central Time
Salary (Monthly)
$6,383.00 - $8,242.00
Salary (Annually)
$76,596.00 - $98,904.00
Job Type
Full-Time
City, State Location
Nashville, TN
Department
Finance and Administration
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, BUSINESS SOLUTIONS DELIVERY DIVISION, DAVIDSON COUNTY
This position is designed as Hybrid.
Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and one year of professional level experience in information technology.
OR
Substitution of a Specific Associate’s Degree for the Required Bachelor’s Degree: Graduation from an accredited college or university with an Information Technology related associate’s degree may substitute for the required bachelor’s degree.
OR
Substitution of Experience for the Specific Associate’s Degree: Professional level experience in information technology may substitute for the required Information Technology associate’s degree on a year-for-year basis to a maximum substitution of two years.
OR
Substitution of Graduate Coursework for the Required Experience: Any additional graduate coursework in information technology may substitute for the required experience on a year for year basis to a maximum substitution of one year.
Other Requirements
Necessary Special Qualifications: None.
Examination Method: Education and Experience,100%, for Preferred Service positions.
Summary
Summary: This is the first supervisory class in the IT Leadership series. Under general supervision, employees in the class lead or supervise a small team of IT professionals in performing a variety of IT functions.
Distinguishing Features: This class differs from that of the classes it supervises in that incumbents of the latter is not responsible for supervision of professional staff. This class differs from that of IT Manager in that an incumbent of the latter is responsible for work of greater supervisory responsibility in supervising the work of several teams of IT professionals in the largest of IT operations or acting as assistant director of IT in a smaller departmental IT operation.
Responsibilities
Guiding, Directing, and Motivating Subordinates:
- Enables assigned work unit to accomplish the mission and vision of the organization within assigned area of responsibility by identifying and eliminating barriers to success, providing sufficient tools and resources, and continually challenging the validity of the current process.
- Manages assigned subordinates in monitoring IT and other business processes to identify efficiencies and attain more timely and accurate goal achievement.
- Directly performs the duties of, leads, and/or oversees assigned subordinates in the completion of the day-to-day operations and tasks required to achieve the work unit's goals.
- Supports assigned subordinates in coordinating IT activities by reallocating resources and directly participating as necessary.
Making Decisions and Solving Problems:
- Makes decisions related to the resolution of personnel and technical issues within assigned area of responsibility based on the results of analyses, personal experience, expert judgment, performance metrics, and other factors to ensure effective unit operations.
- Determines best options available and appropriate resource allocations for assigned area of responsibility to meet business requirements identified by organizational stakeholders.
Evaluating Information to Determine Compliance with Standards:
- Evaluates employee work results to ensure that responsibilities are completed on-time and in compliance with policies, procedures, guidelines, standards, and performance goals.
- Evaluates candidate and employee qualifications to determine compliance with minimum qualifications and/or necessary and special qualifications.
Processing Information:
- Conducts workplace audits of assigned subordinates and internal business partners to ensure work procedures and processes comply with departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures.
- Organizes information gathered from a variety of sources to inform meaningful decision making about assigned area of responsibility and maintain accountability and business continuity.
Judging the Qualities of Things, Services, or People:
- Assesses the quality of work product and services provided by assigned area of responsibility to ensure that products and services meet the needs of customers.
- Assesses statements made in the course of investigations and disciplinary actions to inform advice provided to higher level decision makers.
- Assesses relevant staff work behaviors, competencies, knowledge, skills and abilities for succession planning, talent management and retention purposes.
- Assesses the quality of applicants to assigned subordinate positions to inform hiring decisions.
- Conducts performance evaluations for assigned subordinates to determine performance levels.
- Assesses the quality and importance of suggestions to inform advice provided to higher level decision makers or to determine implementation plans depending on the scope, urgency, and impact of the suggestion.
Organizing, Planning, and Prioritizing Work:
- Incorporates last minute and unscheduled tasks within assigned area of responsibility into current workload to ensure timely and accurate completion of work.
- Delegates tasks to assigned subordinates based on the competencies they possess to ensure sufficient space to engage in supervisory work and ensure work is completed efficiently, accurately, and timely.
- Incorporates departmental, state, and federal laws, rules, regulations, and policies into IT best practices and standard operating procedures of assigned area of responsibility for efficiency and compliance purposes.
Selling or Influencing Others:
- Influences assigned subordinates and other staff within assigned area of responsibility using identified individual motivational factors to increase job performance and productivity.
- Sells benefits, internal initiatives, and process changes to assigned subordinates during the course of training and communications to facilitate adoption and enhance investment.
- Champions IT projects to meet agency business needs based on optimal return on investment.
Monitor Processes, Materials, or Surroundings:
- Continually monitors employee work product in order to identify efficiencies and prepare comprehensive performance evaluations.
- Monitors work environment of direct reports to identify interpersonal issues, policy violations, best practices, esprit de corps, and other relevant organizational traits.
- Monitors the IT operational environment, to include assigned daily IT operations, infrastructure, and other relevant work systems through subordinates, key performance indicators, service level agreements, and other indicators to proactively anticipate problems.
- Monitors IT performance at the assigned level of responsibility through a variety of reports, surveys, subordinate interactions, and other information gathering tools to ensure that relevant key performance indicators are met.
- Monitors the IT and relevant business environments using a variety of reports, vulnerability analyses, and other tools to ensure policy compliance and information security, project management, financial, and other risks are minimized.
Developing Objectives and Strategies:
- Develops job performance plans for assigned subordinates to communicate responsibilities and expected outcomes of performance in their role.
- Develops strategies for addressing staffing needs within assigned area of responsibility through collaboration with other leadership personnel to ensure adequate coverage for assigned workload.
- Develops operational plans within assigned area of responsibility based on knowledge, experiences, skills, best practices and targeted research through collaboration with other leadership personnel to address strategic goals and agency needs.
- Develops corrective action plans through collaboration with other leadership personnel to address systemic issues within assigned area of responsibility.
Estimating the Quantifiable Characteristics of Products, Events, or Information:
- Projects staffing and timelines needed to complete assigned projects within area of responsibility and inform advice provided to higher level decision makers.
- Estimates future staffing and skill requirements needed for succession planning and talent management purposes.
Staffing Organizational Units:
- Participates in behavioral-based interviews for job candidates to ensure hiring and retention of the most qualified employees.
- Assesses and anticipates workload of employees to determine human resource and budgetary needs.
- Develops supplemental and interview questions for positions based on the competencies identified in the classification specification to ensure compliance with departmental, state, and federal laws, rules, regulations, and policies.
- Identifies promotional opportunities within assigned area of responsibility to develop bench strength and enhance the talent pool.
Coordinating the Work and Activities of Others:
- Plans and coordinates the activities of assigned subordinates who oversee various programs to ensure that tactical priorities are met, and conflicts in scheduling and responsibility do not arise.
- Coordinates with internal business partners to resolve basic IT issues within assigned area of responsibility.
- Coordinates meetings, events, and other special projects as required to ensure availability, attendance, and coverage.
Coaching and Developing Others:
- Mentors assigned subordinates in their work using a supportive and collaborative approach.
- Leverages developmental opportunities and motivational factors to improve team development and the performance of assigned subordinates and other staff within assigned area of responsibility.
- Coaches agency employees on IT related programs and information within assigned area of responsibility to ensure compliance with departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures.
- Coaches assigned subordinates through the use of stretch assignments to develop bench strength and talent management.
- Addresses and/or recognizes the performance of assigned subordinates appropriately in accordance with established policy.
Resolving Conflicts and Negotiating with Others:
- Maintains a respectful and productive work environment within assigned area of responsibility to minimize disputes and facilitate performance.
- Resolves interpersonal conflicts between assigned subordinates and other staff within assigned area of responsibility to ensure a respectful and productive work environment.
- Resolves conflicts with direct supervision from higher-level leadership to ensure timely and efficient performance and maintain positive working relationships.
- Complies with agency legal counsel when investigating conflicts between internal business partners and employees within assigned area of responsibility according to departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures to develop an action plan for resolving the issue.
- Escalates issues to higher-level leadership personnel as required to ensure issues are resolved at the proper level and through the proper channels.
Scheduling Work and Activities:
- Schedules the workload of assigned subordinates to ensure adequate coverage and timely goal completion.
- Schedules personal workload to ensure timely processing, account for current unit workload, and ensure availability to assigned subordinates and business partners for consultation and advice as required.
- Creates a schedule for IT related events within assigned area of responsibility to ensure timely submission of relevant information.
- Schedules periodic performance discussions with subordinates to ensure continuous accurate evaluations and development.
Interpreting the Meaning of Information for Others:
- Interprets specific functional, business, and technical information for assigned subordinates and higher-level leadership in order to facilitate operations.
- Interprets specialized information related to technology within assigned area of responsibility for business partners, higher-level leadership, colleagues, and assigned subordinates to ensure understanding and facilitate relationships.
- Translates complex IT concepts for individuals of all levels of understanding including IT and non-IT roles to communicate results, trends, or problems.
- Explains IT program specific procedures to persons in other departments or divisions, or outside organizations and representatives as required in response to basic inquiries.
Communicating with Supervisors, Peers, or Subordinates:
- Conducts periodic performance development meetings with assigned subordinates to communicate and develop performance plans and provide performance feedback and developmental guidance.
- Communicates work related information to a variety of internal business partners, peers and assigned subordinates to facilitate teamwork, assign tasks, and coordinate effort.
- Communicates with assigned supervisor on situations requiring an explanation of the services and activities within assigned area of responsibility.
- Provides regular updates to assigned supervisor on the status of projects and other assigned work.
- Maintains an open dialogue with internal business partners and organizational peers to ensure effective and efficient communications.
- Conducts meetings with assigned subordinates and other internal business partners to gather project information and status updates and to disseminate information.
- Communicate with assigned supervisor to ensure accurate and timely receipt of instructions and work assignments.
- Sends notifications of initiatives, changes, approvals, and deadlines to internal business partners to ensure timely and accurate receipt of information.
- Participates in a variety of meetings as required to provide and gather status updates for assigned workload.
Thinking Creatively:
- Participates in the development of talent management workforce plans using a variety of analytic techniques to ensure available knowledge, skills, abilities, and competencies are aligned with business needs and strategic goals.
- Provides creative input into policies, procedure manuals, spreadsheets, presentations, forms, form letters, memos, database queries, staffing plans, logs, and other systems within assigned area of responsibility to facilitate accurate data-gathering, tracking, training, and reporting.
- Creates a climate of creative thinking to encourage IT employee engagement and develop customer relationships.
- Develops process improvement suggestions within assigned area of responsibility to streamline workflow and improve process cycle times and accuracy.
- Participates in brainstorming sessions to develop work unit and divisional process streamlining initiatives and improve business practices.
Establishing and Maintaining Interpersonal Relationships:
- Liaises with internal business partners to ensure effective operational planning, coordination, and IT service provision within assigned area of responsibility.
- Maintains professional working relationships at all levels of the organization to ensure smooth and effective team operations.
- Networks with business partners to ensure open dialogues exist and to facilitate coordination and unified effort.
- Professionally represents assigned area of responsibility while attending meetings and events in order to develop a positive image with business partners.
Provide Consultation and Advice to Others:
- Makes recommendations as to appropriate balance of impact, human capital cost, resource allocation, and risk in proposed IT projects and operational initiatives within assigned area of responsibility to inform decisions about level of effort and priority of processing for IT projects and processes.
- Provides advice on employee selection decisions to assigned supervisor and other leadership staff.
- Makes recommendations for changes which affect the efficiency and quality of IT operations and services.
- Notifies appropriate leadership staff of possible violations of departmental, state, and federal laws, rules, regulations, guidelines, policies, and procedures.
- Provides informal performance feedback advice to assigned subordinates and other leadership staff to assist with personal and professional development as required.
- Advises higher-level leadership personnel on proposed disciplinary actions within assigned area of responsibility to inform decision making.
- Makes acquisition recommendations for IT products and services that support business objectives within assigned area of responsibility.
- Advises higher-level leadership personnel on team standard operating procedures, best practices, and other workflow factors to inform strategy development and decision making.
- Collaborates frequently with higher-level leadership personnel to assess the overall efficacy of IT operations within assigned area of responsibility.
- Advises internal business partners on the impact of state/departmental policies and procedures and federal guidelines on IT operations within assigned area of responsibility.
Developing and Building Teams:
- Engages subordinates and peers during the course of daily activities to identify motivational factors relevant to assigned subordinates and other staff and enhance commitment and performance within assigned area of responsibility.
- Models effective performance for assigned subordinates to provide a role model, encourages success in others, and enhances trust.
- Identifies developmental opportunities appropriate for assigned subordinates to improve team development within assigned area of responsibility.
- Creates and coordinates team building activities to incentivize teamwork and performance.
- Celebrates the successes that occur within assigned area of responsibility as appropriate to enhance team morale and employee investment/engagement.
- Encourages assigned subordinates to pursue career development opportunities as a means of improving team performance within assigned area of responsibility.
Analyzing Data or Information:
- Analyzes processes and procedures using information systems and documentation to develop recommendations for changes in operations which affect the efficiency and quality of operations and services within assigned area of responsibility.
- Performs preliminary analyses of survey and benchmarking data to determine its relevancy to and effects on information technology processes and procedures and inform reporting within assigned area of responsibility.
- Analyzes candidate applications and other documentation to create a pool of interviewees.
- Analyzes status reports for projects, programs, and daily work to identify patterns and trends that impact assigned work unit goals.
Getting Information:
- Gathers the input of relevant stakeholders to ensure work unit operations accurately meet the needs of customers.
- Researches work related information as needed to prepare reports, projects, proposals and other assigned tasks.
- Conduct site visits of external and internal organizations in order to obtain information required to execute assigned work activities.
- Participates in operational and work unit meetings to obtain information needed to achieve assigned work objectives.
- Interviews employees and other individuals who have information related to ongoing investigations or work processes as required to further an investigation or process.
- Reviews e-mail, voicemails, other correspondence, reports, queries, and information systems to gather data necessary to complete assigned work.
Documenting/Recording Information:
- Prepares summary performance metrics reporting within assigned area of responsibility for higher level leadership to communicate current status in achieving assigned goals.
- Prepares technical documentation in collaboration with technical staff to assist users and other customers.
- Prepares completed staff work reports with recommendations for action which are workable and comply with professional standards of excellence.
- Continually documents the performance of assigned subordinates to ensure accurate and unbiased performance evaluations.
- Completes and submits performance review documents for subordinates accurately and promptly.
- Documents information provided during meetings and training when serving as the sole agency representative to ensure accurate information is disseminated to others.
Communicating with Persons Outside Organization:
- Contacts vendors and other outside agencies who administer IT functions to obtain/provide required information, correct errors, ensure contract fulfillment, and/or for clarification purposes.
- Provides regular updates to external business partners on the status of projects and other assigned work.
- Communicates with external business partners on behalf of assigned subordinates to facilitate outside events and programs in which the state/agency participates.
- Serves on department and statewide committees in the research, design, development, and implementation of new information management systems.
Updating and Using Relevant Knowledge:
- Maintains technical competence in the completion of day-to-day operational activities of assigned subordinates in order to provide hands-on assistance as workload requires.
- Maintains professional and technical knowledge and required certifications by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies to remain informed of current industry and IT standards.
- Utilizes acquired knowledge and skills to improve and inform daily performance of assigned tasks.
- Develops expertise in an assigned information technology program area using available developmental opportunities as required to facilitate interpretation and advice provided.
- Periodically reviews current departmental, state, and federal information sources to identify relevant changes in policies, procedures, rules, regulations, and best practices to ensure they and their assigned subordinates are knowledgeable on the latest systems.
- Actively seeks out work related leadership development opportunities for self and assigned subordinates to improve performance and team efficiency.
- Attends agency specific training as required to ensure compliance with departmental, state, and federal laws and guidelines.
- Attends in-service training as required to ensure continual learning and current knowledge of the field.
Interacting With Computers:
- Utilizes a variety of system utilities and software tools to monitor system performance and efficiency and facilitate program/project management within assigned area of responsibility.
- Uses office productivity software including but not limited to ERP software, word processing programs, spreadsheet programs, presentation software, web-based email programs, instant-messaging programs, and search engines.
Performing Administrative Activities:
- Completes performance evaluation documentation for all assigned subordinates.
- Generates disciplinary actions for assigned subordinates in accordance with agency policy and Department of Human Resources policies and procedures.
- Maintains human resource and other confidential reports, files, and logs as required to ensure compliance with departmental, state, and federal laws, rules, regulations, and best practices.
- Reviews and approves subordinate administrative actions including but not limited to performance evaluations, expense requests, and time and labor for assigned work unit.
- Enters personal time and leave/overtime requests into the appropriate databases as required.
Competencies
Competencies:
- Functional/Technical Competency
- Directing Others
- Informing
- Confronting Direct Reports
- Drive for Results
- Organizational Agility
- Written Communications
- Caring About Direct Reports
- Fairness to Direct Reports
- Motivating Others
Knowledge:
- Intermediate knowledge of hardware, software, data, and/or network principles and systems related to the assigned area of responsibility
- Basic knowledge of administration and management best practices as they relate to front-line leadership
- Basic knowledge of customer service principles and best practices as they relate to service level agreements, metrics, customer interaction, and request fulfillment
- Basic knowledge of personnel and human resources management best practices as they relate to talent management
- Basic knowledge of federal, state, and local laws, rules, regulations, policies, procedures, and best practices as they relate to data management and information systems governance
- Intermediate reading comprehension skills as they relate to the understanding of hardware, software, data, and/or network principles and systems
- Intermediate speaking skills as they relate to the interpretation and communication of IT systems, services, and/or strategies
- Intermediate writing skills as they relate to the interpretation and communication of IT systems, services, and/or strategies
- Basic coordination skills as they relate to effectively executing IT operations and initiatives
- Basic quality control analysis skills as they relate to IT deliverables and services
- Basic systems evaluation skills as they relate to the development and maintenance of a variety of business systems
- Basic skill in the management of personnel resources
- Active learning skills
- Active listening skills
- Critical thinking skills
- Complex problem solving skills
- Judgment and decision making skills
- Time management skills
- Deductive Reasoning Ability
- Inductive Reasoning Ability
- Oral Comprehension Ability
- Oral Expression Ability
- Time Sharing Ability
- Written Comprehension Ability
- Written Expression Ability
Tools & Equipment
- Personal Computer
- Telephone
- Fax Machine
- Printer
- Copy Machine
- Scanner
- Calculator
Other office related equipment as required
TN Driver Standards
State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
- A valid driver's license
- For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application.
**Agencies may allow an exception based on other factors.
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